Refund & Cancellation Policy

This policy explains how subscriptions to The Profit Syndicate can be cancelled and the limited circumstances under which refunds are issued. By subscribing, you agree to this policy.

1. Cancellation Anytime

You may cancel your subscription at any time directly from your Dashboard or by clicking "Manage Billing" to access the Stripe Customer Portal.

• Cancellation stops future billing immediately
• You retain access until the end of your current paid billing period
• No partial refund is issued for the remaining days of the period (see Section 3)
• You can resubscribe at any time

2. No-Refund Default

Because The Profit Syndicate delivers digital content, real-time signals, and immediate Discord access the moment your subscription activates, all subscription fees are generally non-refundable. By completing checkout you waive your right to a "cooling-off" / withdrawal period (where applicable under EU/UK consumer law) and expressly request that the Service begin immediately.

3. Exceptions - When We Do Issue Refunds

We may, at our sole discretion, issue a full or partial refund in the following cases:

• Duplicate charge: If you were billed twice for the same period due to a technical error
• Unauthorized transaction: If your card was charged by someone other than the authorized user (also report this to your bank)
• Service outage: If the Service was unavailable for an extended period (more than 7 consecutive days within a billing cycle)
• First-time charge within 24 hours: We may issue a refund of your first month if requested within 24 hours of the initial charge AND you have not joined the Discord server or accessed any premium content

4. How to Request a Refund

Email support@theprofitsyndicate.co with:

• Your account email
• The subscription ID (found in your Dashboard or receipt email)
• The reason for the refund request
• Date of the charge

We respond within 5 business days. Approved refunds are credited back to your original payment method within 5–10 business days, depending on your bank.

5. Chargebacks

Please contact us BEFORE filing a chargeback with your bank - most issues can be resolved quickly via email. Chargebacks initiated without first contacting us may result in immediate account termination and a permanent ban from the Service.

6. Failed Payments

If a renewal payment fails, we will retry the charge automatically per Stripe's standard retry schedule. After multiple failed attempts, your subscription will be marked past-due and Discord access may be revoked. You can update your payment method anytime via "Manage Billing".

7. Statutory Consumer Rights

Nothing in this policy affects your statutory consumer rights under applicable law (e.g., the EU Consumer Rights Directive, UK Consumer Rights Act 2015, California consumer-protection laws).

8. Contact

All refund requests and billing questions: support@theprofitsyndicate.co